The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Listening to the views of patients and staff helps identify what is working well, what can be improved and how. The FFT asks people if they would recommend the services they have used and offers a range of responses.
The FFT drives service improvement and has resulted in a number of revisions to the way we work, for example being able to access your full medical record online. National scores so far have told us that at least nine out of ten patients respond positively on their experience. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
Please watch the video to find out more.